Refund Policy
Last updated August 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, Due to COCIVD-19, We are not accepting any returns at this time. Will gladly accept returns in the near future. UNTIL THEN ALL SALES ARE FINAL.
In the Upcoming Future: Return Policy | Check back for details.
If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit, excluding the shipping cost only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within _7__ days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at info@imkutekidz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging and include your proof of purchase and mail your return the following address:
Kute Kidz
Attn: Returns
RMA #
P.O. Box 326
Jersey, GA 30018
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, the shipping cost will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your store credit. Please allow at least __5__ business days from the receipt of your item to process your store credit. We will notify you by email when your return has been processed.]
EXCEPTIONS
Certain types of items cannot be returned, like (such as hats, socks, and any worn items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please Note
- A _15__% restocking fee will be charged for all returns
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at info@imkutekidz.com.